Terms of Refund Policy

These Terms of Service and Refund Policy (hereinafter "Policy"), located at http://www.realwin.com, govern money refunds to Player Account refunds. This refund policy is an attachment to our Terms and Conditions. Please read and ensure understanding of both documents before playing.

www.realwin.com is owned by Realwin B.V., a company registered under the laws of Curacao under registration number 151307, licensed under Master License of Gaming Services Provider N.V. №365/JAZ and operates by under Trillion Corporation LP, Dublin, Ireland, under registration number LP3038.

Address Realwin B. V. – Abraham de Veertsraat 9, Willemstad, Curacao.

Address Trillion Corporation LP – Office 29, Clifton House, Fitzwilliam lowe street, Dublin 2, D02 XT91.


1.1 This Policy may be amended from time to time. The new Policy comes into effect, once published on the Website. Continued use of the Website following any changes shall be deemed as an acceptance of the Policy as per its amendment. If a User does not agree to the change, he/she should cease using the Website. This Policy is an integral part of the http://www realwin.com Website.


2.1. In no case and under no circumstances, any persons under the age of 18 or the age of consent, which legally permits to partake in betting under the law of a particular jurisdiction, shall be permitted to use the Services on the Website. Use of the Website Services by a person under the age of eligibility shall be considered a violation of the Policy. The Website reserves the right to request documentary proof of age at any time to ensure that no persons under the age of eligibility are using the Website Services. The Website has the right to suspend or terminate the User's account and refuse any and all use of the Services, if the required proof of age is not provided, or the Website suspects that a person under the age of eligibility uses the Service.

2.2. It is the User’s sole responsibility to know whether betting is legal in his/her country of residence. The Operator makes no representation that the Website Services comply with the Applicable Law of the User’s jurisdiction. Users use the Services, provided by the Website, at their own discretion and accept the risk of liability by making a decision on whether the Use of the Website Services is legal in accordance with the current legislation of the User’s jurisdiction.

2.3 The User is solely responsible for all taxes and fees applicable in connection with any winnings, derived from the use of the Website.

2.4 The User agrees not to abandon any prior transactions/or deny or reverse any payments made by them, which may cause a refund by a third party, in order to avoid any legal liability.


3.1 The User may use the money only for betting or playing in slots machines. All other transactions (transfer of funds to other payment systems, payment of various services, etc.) are prohibited.


4.1 The User agrees not to break in or try to break in and/or access or otherwise bypass the security system of the Website. If we have a suspicion that a User has tried or is trying to break in, access or otherwise bypass our security system or software, we will be forced to immediately ban the User’s access to the Website and terminate the User’s account. We also reserve the right to notify the appropriate authorities.


5.1 Web-site is not responsible for activity (errors, delays) any third service providers with which the user performs input / output of cash.

5.2 In the event of any system failure or error on the Website, the technical specialists will attempt to resolve the issue as soon as possible. We do not assume any responsibility for the failure of information technology caused by the equipment work, used by the User or other players to access the Website, as well as failures of the User’s Internet service Provider or Internet service Provider of other users.


6.1 No refund can be completed once the alleged deposit (including the bonus) has been played using the www.realwin.com.

6.2 If, for any reason, You are not satisfied with your deposit to Realwin, We will upon your request make a refund of the balance currently held in your account. Before a refund is processed all bonuses in personal account will be deducted prior to calculating the amount to be refunded.

6.3 We reserve the right to withhold any refund or reverse transaction until the identity of the Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within 5 (five) days of our request, then such refund or reverse transaction shall not be effected, Your Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

6.4 If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Casino managers, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities.

6.5 If you have funded your account with a banking card We reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the deposits You have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the account.